FAQ Hub

We offer two distinct levels of access to our travel ecosystem:

• Basic (Free): Access to our search engine with standard retail rates. A flat $5.00 service fee applies per passenger per booking.
• Premium ($12.99/mo): Unlocks exclusive Wholesale Industry Rates. Members save up to $150 per passenger, enjoy priority concierge support, and gain access to our gamified rewards tiers.

Magallones Travel charges a transparent $5.00 CAD Service Fee per passenger for every booking. This fee is automatically included in the final price shown at checkout. It covers our secure infrastructure, real-time API integrations, and 24/7 automated monitoring of your PNR.

To maintain our industry-leading wholesale pricing, most fares are Economy Restricted (Non-Refundable). If you require flexibility, we recommend selecting "Refundable" fare classes during the search or choosing our Premium tier for dedicated support in managing disruptions. Always review the specific fare rules displayed during the pricing step.

Once your booking is confirmed, your Reservation (PNR) is instantly transmitted to our Magallones Fulfillment Network. Our automated system handles the electronic handoff to ensure your e-tickets are issued promptly via the GDS. You will receive your official e-ticket receipt via email as soon as the airline confirms the transaction.

Aiko is our proprietary AI Travel Assistant. She lives in your dashboard and provides intelligent vacation planning, real-time disruption monitoring, and personalized deal hunting. Aiko is designed to make your travel experience seamless, futuristic, and efficient.